Question 1

How old does the driver need to be to rent a vehicle?

Accepted Answer

The minimum driver age is 21. For premium category vehicles (SUV, van) the minimum age is 23. The driver must hold a valid driving licence for at least 2 years.

Question 2

What documents are required for rental?

Accepted Answer

Required: a valid driving licence, national ID or passport, and a credit/debit card for the deposit. Foreign nationals must have a passport.

Question 3

How much is the deposit?

Accepted Answer

The deposit varies by vehicle category and is typically between 200 BAM and 500 BAM. It is charged on pickup day and returned in full when the vehicle is returned in good condition.

Question 4

Is insurance included in the price?

Accepted Answer

Basic mandatory insurance is included in all our packages. Optional comprehensive insurance with zero excess is available as an add-on. We recommend it for complete peace of mind.

Question 5

Can I take the vehicle outside Bosnia and Herzegovina?

Accepted Answer

Yes, but you must notify us in advance of the planned border crossing. Special conditions may apply for certain countries and vehicles. Travelling to the EU or Turkey? Please contact us.

Question 6

How does airport pickup work?

Accepted Answer

Our team meets you directly at the exit of the Sarajevo Airport passenger terminal. No waiting, no long walks — the vehicle is ready and waiting. If your flight is delayed, we wait for you at no extra charge.

Question 7

Can I return the vehicle at a different location?

Accepted Answer

Yes, we offer a vehicle collection service at a different location (hotel, address in Sarajevo). An additional charge may apply depending on the location. Contact us for details.

Question 8

Are there discounts for longer rentals?

Accepted Answer

Yes — weekly rental (7+ days) gets a 10% discount, and monthly rental (28+ days) gets a 20% discount on the daily vehicle price. Discounts are applied automatically at booking.

Question 9

What happens in the event of a breakdown or accident?

Accepted Answer

We are available 24/7. In the event of a breakdown or accident, contact us immediately on +387603527556. Roadside assistance is included. We will arrange a replacement vehicle where possible.

Question 10

How can I cancel my reservation?

Accepted Answer

Reservations can be cancelled free of charge up to 48 hours before the planned pickup. Cancellations within 48 hours may incur an administrative fee. Contact us by email or phone.

Frequently asked questions